Tough Conversations
There are certain conversations everyone dreads. The tough one with the boss, who sees your right to a raise differently than you do, or the co-worker who needs straightening out, ... Read More
Price: $1.99
Map Your Processes
This book shows a new way of seeing and describing business processes. Robert Hiebeler’s methodology and presentation style simplifies and clarifies the pertinent actions and pro... Read More
Price: $2.99
Process Visibility
Process Visibility helps everyone - employees, customers, and partners, alike - see and understand an organization’s operations from beginning to end. And in so doing, it creates... Read More
Price: $2.99
Right on Target
Target’s hybrid image as an upscale discount chain dates to its birth -- and that image fueled the runaway success that made it the country’s second-largest discounter. But as... Read More
Price: $2.99
The 7 Rules of Change Management
New York Times bestselling author Jim Champy has seven rules for leading organizations through change. They are: See the world as it truly is, share good ideas with all,... Read More
Price: $2.99
Good, Better, Best Buy
For any company contemplating a major course correction, the tale of Best Buy is instructive. It illustrates both the size of the opportunities and the range of difficulties an or... Read More
Price: $2.99
How Intuit Turned Feedback Into a Comeback
At Intuit, the path to innovation and domination in financial software has been paved with customer feedback. To ferret out problems and test progress on products in development, ... Read More
Price: $2.99
How JetBlue Got Its Wings Back
For JetBlue, the ice storm was a nightmare come true. Thousands of passengers were stranded, many of them locked for hours in jetliners on runways. How the airline handled the PR... Read More
Price: $2.99
How Lego Built a Comeback
With children growing up faster than ever and pop culture running rampant, Lego’s little plastic bricks were inexorably losing appeal. The Danish toymaker lost its way when it t... Read More
Price: $2.99
How Coca-Cola Got Its Fizz Back
Once the world’s most admired company, Coca-Cola went as flat as last night’s glass of soda as the new century began. Called from retirement, Neville Isdell drew the short str... Read More
Price: $2.99
Undoing Home Depot's Demolition
Bottom (and top) line: To turn Home Depot around, Frank Blake restocked employee morale, zeroed in on customer needs, and focused on the core business. Best of all, he wasn’t B... Read More
Price: $2.99
How Kraft Crafted a Comeback
When Irene Rosenfeld took the reins at Kraft Foods, she found a company weakened by excessive cost cutting and a hidebound, inward-facing management structure. She wanted to move ... Read More
Price: $2.99
How Pepsi Popped Its Top
With U.S. soda sales flagging, Coca-Cola resurgent, and the world in recession, Pepsi Co’s Indra Nooyi has found ways to cope with each challenge. She has also moved PepsiCo tow... Read More
Price: $2.99
Clearing the Mind for Creativity
"In the beginner’s mind," the Zen master Shunryu Suzuki once wrote, "there are many possibilities. In the expert’s mind, there are only a few." The implication for Suzuki was... Read More
Price: $2.99
Managing Up
Managers who focus on the people below them miss the chance to manage up the chain of command. If they can manage their bosses, they can free themselves up to do the best job the... Read More
Price: $2.99
How to Get Your Crew to Take the Wheel
How do you get people to take initiative? In this brief eBook, New York Times and Wall Street Journal bestselling author Captain D. Michael Abrashoff says the a... Read More
Price: $2.99
How McDonald's Got Its Groove Back
How do you rejuvenate a tired brand with a world-wide franchise? McDonald’s comeback offers lessons for leaders everywhere in focusing on what their customers really want, asse... Read More
Price: $2.99
How Zappos Shoes in Success
Online retailer Zappos has put having fun at the heart of its public image and corporate culture. That, along with a smart, ever-evolving business plan anchored in superlative cu... Read More
Price: $2.99
What I Learned at the Naval Academy
The more insecure you feel, the more difficult situations become. That’s because most people resist, making matters worse. Suppose you do the opposite: Accept fear, treat i... Read More
Price: $2.99
Twitter
